Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 




Which Service When ?

 Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Jaunty Springs Health Centre),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you

EU Exit Medicine Update

Information for patients on how they will continue to receive medicines and treatment, please follow the link below:


Which service is best for me?

NHS Sheffield tell us that many problems seen in Accident and Emergency (Casualty) could be better dealt with somewhere else. Sometimes this can mean that people who are seriously ill are not being seen quickly enough because they are being delayed by others with non-urgent problems.  These non-urgent problems still need sorting out, but a busy Accident and Emergency department is often not the right place for this.

A guide to choosing the right NHS Service if you become ill:-

Self-Care (Hangover, grazed knee, sore throat, cough) – A lot of illnesses or symptoms can be treated in your home by using a well stocked medicine cabinet and by getting plenty of rest.  Self care is the best choice to treat very minor illnesses and injuries.

Pharmacist (Diarrhoea, runny nose, painful cough, headache) – Your local pharmacist can give you advice on common illnesses and the medicines you need to treat them.  To find your nearest pharmacy call NHS Direct: 0845 4647 or

GP (Unwell, vomiting, ear pain, backache) – Make an appointment to see a GPwhen you have an illness or injury that will not go away. Tel: 0114 2510040

NHS Direct (Unsure, confused, need help?) – Contact NHS Direct if you are ill and have any questions about health.  Tel: 0845 4647

NHS Walk-in-Services (Cuts, Strains, Rashes, Sprains) – Walk-in Services treat minor illnesses and injuries that do not need a visit to A&E.  Sheffield’s walk-in services are open 365 days a year.  For more information

A&E or 999 (Choking, Chest Pain, Severe Bleeding, Blacking Out) – Accident and Emergency departments provide immediate emergency care for people who show the symptoms of serious illness or are badly injured.  If you telephone 999 and tell the operator that there is a medical emergency, a response vehicle may be sent to your location.   Emergency services are very busy.  They should only be used in

very serious or life threatening situations. 

An emergency is a situation where someone is experiencing a loss of consciousness, heavy bleeding, suspected broken bones, chest pain, breathing difficulties, an overdose, has swallowed something harmful, poisoning or has a deep wound.




Is this an emergency/accident?

Can I wait and see my GP?

Could another GP help me?

Would an alternative service be better and quicker

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website