Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 




Which Service When ?

 Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Jaunty Springs Health Centre),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you

EU Exit Medicine Update

Information for patients on how they will continue to receive medicines and treatment, please follow the link below:


Useful Numbers



Sheffield City Gp Health Centre       

            0114 241 2700

Children’s Hospital                           

            0114 271 7000

Royal Hallamshire Hospital              

            0114 271 1900

Northern General Hospital               

            0114 243 4343

Weston Park Hospital                       

            0114 226 5000

Emergency Dental Service    


GU Clinic                               

                        0114 276 6928

Social Services (Crystal Peaks)

            0114 248 1000

Citizens’ Advice Bureau               

0114 248 0043


                        0845 790 9090

Cruse  (Bereavement Care)  

            0114 249 3328

Local Chemists                                                         

Basegreen Chemist                            

            0114 264 5180


            0114 265 4306

Vantage (Manor Top)    

          0114 239 8337

 Charnock Pharmacy

0114 264 4455 

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