Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 




Which Service When ?

 Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Jaunty Springs Health Centre),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you

EU Exit Medicine Update

Information for patients on how they will continue to receive medicines and treatment, please follow the link below:


nhs111When We Are Closed



Thursday 24th OPEN AS NORMAL

Friday 25th CLOSED ALL DAY

Saturday 26th CLOSED ALL DAY

Sunday 27th CLOSED ALL DAY

Monday 28th CLOSED ALL DAY

Tuesday 29th OPEN AS NORMAL

Wednesday 30th OPEN AS NORMAL

Thursday 31st OPEN AS NORMAL


Friday 1st  CLOSED ALL DAY

Saturday 2nd CLOSED ALL DAY


Monday 4th OPEN AS NORMALOut-of-Hours doctors are always on call for emergencies when the surgery is closed   

Ring 111

Please give the patient's name, age, address and telephone number if possible, and brief details of the problem. The doctor on call will visit or telephone as soon as possible.

Sheffield City Walk-in Health Centre, 8am - 10pm, 75 Broad Lane, S1 3PB

Tel: 0114 2412700

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website