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Jaunty Springs Health Centre53 Jaunty WaySheffieldSouth Yorkshire, S12 3DZTel: 01142 647220
We regret that we have to share this. Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door. We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration. However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave. We are now enforcing a Zero Tolerance policy. We will end phone calls for verbal aggression and call the police for aggression at the front door. We endeavour to be kind and courteous to all patients, and we expect the same treatment in return. We hope you understand that we need to protect our staff through these unprecedented times. It is by working together as a practice with our patients that we will come through this testing period.
Which Service When ?
Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Jaunty Springs Health Centre),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you
Information for patients on how they will continue to receive medicines and treatment, please follow the link below:
All surgery hours are by appointment only. Exceptionally, urgent cases may be seen without an appointment. Appointments can be made in person or by telephoning 0114 2647220 between 8.30 a.m. and 1.00 p.m., and between 2.00 p.m. and 6.00 p.m.
Please make a separate appointment for each person wishing to see the doctor. It is important that you let us know if you cannot attend your appointment so that it can be offered to someone else.
We try to offer a full range of appointment times to all our patients, you can help us by telling us as soon as possible if you are unable to keep an appointment. Ten minute routine appointments are available with a doctor of your choice, if you know you will need longer than this please ask reception for a double appointment.
The surgery offer evening appointments on Tuesdays 6.30 - 7.45pm These are pre-bookable appointments only (no emergencies), the surgery is not open for anything else.
Fifteen minute appointments are available with a Nurse theses must be booked in advance. Please advise Reception why you need to see the Nurse, so that appropriate time is allowed for you.
Evening and weekend appointments are available to patients of the practice. To find out more please ask the practice or visit www.primarycaresheffield.org.uk/patients
Emergency problems will be assessed by the on call doctor and dealt with appropriately by telephone or appointment.
We consider an EMERGENCY as a condition requiring IMMEDIATE attention and treatment.
If a patient is too ill or infirm to attend surgery, a home visit can be requested. Please telephone us on 0114 2647220 before 10.30 a.m. in the morning.
Please give the receptionist details of the problem, including the address to visit and a telephone number to contact you.
The doctor may telephone you to advise on the best course of action in relation to your illness, advice only may be needed.
A doctor from the surgery will aim to visit you after the end of morning surgery. We are unable to offer a choice of doctor for home visits.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Ask the receptionists in person, or telephone after 2.00 p.m.
Results will not be given to a third party.